ShipHero Integration
ShipHero runs the orders and inventory behind each brand you fulfill. F5 turns that into account data in your CRM, so sales sees growth and risk and marketing sees what brings clients in.
Logistics companies we work with
Quick answer
How do you integrate ShipHero with HubSpot or Salesforce?
You integrate ShipHero with HubSpot or Salesforce through its GraphQL API. Middleware queries warehouse clients, orders, inventory and invoices and writes account-level data to the CRM as companies, deals and custom objects. ShipHero can also connect through Extensiv Integration Manager. No public CRM connector exists, so the sync is a build on the API.
- Vendor
- ShipHero
- Integration surface
- GraphQL API
- Auth
- API credentials issued to your account
- Objects
- Warehouse clients, orders, products, inventory, invoices
- CRMs
- HubSpot, Salesforce
How do the ShipHero GraphQL API and developer tokens work?
ShipHero exposes a GraphQL API, which suits targeted reads of exactly the fields a CRM needs.
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GraphQL API
Queries return only the fields requested. That keeps CRM syncs small and fast.
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Credentials from your account
Access is set up in your ShipHero account, and the scope follows the permissions you grant.
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Through Extensiv
Extensiv Integration Manager can connect ShipHero to order sources, an alternate route in some stacks.
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Brand-level rollups
F5 aggregates orders and inventory by brand, so the CRM shows each client as an account with a trend.
Data mapping
Which ShipHero customers, orders and shipments sync to the CRM?
Brand-level facts for sales, not pick lists.
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Warehouse client
From: ShipHero customer account
To: Company or Account
When: Client created or updated
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Order volume
From: Orders by client
To: Company rollup
When: Daily or weekly summary
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Inventory
From: Stock by client
To: Company property
When: Stock level change
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Product
From: Active products by client
To: Company property
When: Product added or retired
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Invoice
From: Billing record
To: Invoice record and company rollup
When: Invoice issued or paid
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Prospect
From: CRM deal won
To: Client setup request
When: Deal closed won
Does ShipHero connect to HubSpot and Salesforce?
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ShipHero and HubSpot
Custom build on the APIF5 builds on the GraphQL API: client companies with order and inventory rollups.
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ShipHero and Salesforce
Custom build on the APIF5 builds on the GraphQL API: accounts with rollups and custom objects.
What sales and marketing get
How do ShipHero fulfillment providers sell with order data?
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Brand growth tracking
See which brands are scaling order volume and prompt an offer for more space or services.
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Decline alerts
Flag brands whose orders fall, with the account owner notified.
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Lead source to client
Tie each signed brand to the campaign and page that produced the inquiry.
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Rep account view
Volume trend, products and invoices on one client record.
Running ShipHero with a CRM nobody trusts?
Tell us which records your team needs. We reply with a data map and a build plan.
How ShipHero integration projects run
- Step 1
Map the data
We list the ShipHero records your sales and marketing teams need, agree the field mapping and decide which system owns each field.
- Step 2
Connect and test
We build the connection on the ShipHero interface your account licenses, with retries, logging and a test run on real records before go-live.
- Step 3
Turn data into pipeline
Dashboards, workflows and alerts in the CRM, so reps see shipments next to deals and marketing sees which campaigns produced revenue.
- Step 4
Monitor and extend
Error alerts, schema changes and new objects as you grow, with one team accountable for the integration and the marketing that uses it.
Part of our logistics software integration service. For quote tools, portals and apps on top of ShipHero, see custom logistics software development. Built for 3pls and fulfillment.
FAQ
ShipHero integration FAQ
Does ShipHero integrate with HubSpot?
+
Does ShipHero integrate with HubSpot?
+No public HubSpot connector exists that we can point to. F5 builds on the ShipHero GraphQL API, rolling client orders, inventory and invoices into HubSpot companies and properties.
How do you get ShipHero API credentials?
+
How do you get ShipHero API credentials?
+ShipHero recommends creating a third-party developer user in the dashboard instead of sharing account logins. That user receives a bearer token and a refresh token: the bearer token authorizes calls to the GraphQL endpoint, and the refresh token requests a new one when it expires.
Does ShipHero have an API?
+
Does ShipHero have an API?
+Yes. ShipHero exposes a GraphQL API. Credentials come from your ShipHero account, and queries return only the fields you request, which suits CRM syncs.
Can ShipHero sync with Salesforce?
+
Can ShipHero sync with Salesforce?
+Yes, as a custom build. Clients map to accounts, with order and inventory rollups on the account and custom objects for detail. See our logistics software integration service.
Why use GraphQL for a CRM sync?
+
Why use GraphQL for a CRM sync?
+GraphQL lets the integration request exactly the fields it needs in one call. That means fewer requests and smaller payloads than pulling full records, which helps when many client accounts sync on a schedule.
Get in touch
Talk to us about your ShipHero integration
Tell us what you sell and who buys it. We will tell you, honestly, whether this is the right channel for you and what it would take.
- 1 We reply within one business day, from a person, not a sequence.
- 2 A 30-minute call on what you sell, to whom, and how you close today.
- 3 If we can build demand for it, we say what it would take. If not, we say that too.
Prefer to talk now? Pick a 30-minute slot or write to hi@f5-out.io.